GENERAL STORE TERMS

I. GENERAL INFORMATION

  1. Online store JMG2SHOP for the use of this store (hereinafter collectively “Store”) are managed by and address: Unit 8, GGBG Optima park, DARTFORD, KENT, DA1 4QX

Phone number to contact:

Email for contact

  1. The General Terms and Conditions (“General Terms”) describe the rules for purchasing the goods presented in the Store (“Goods”), for registering your account and the other services described in the General Terms and Conditions.
  2. Information about the Goods that you can buy in the Store constitutes an invitation to enter into a sales contract. The customer’s order has the legal meaning of an offer to purchase goods from the assortment of the electronic store.
  3. The goods in the Store are described in detail. The Internet page contains, in particular, information about the properties of the Product, its price, and the material from which it is made.
  4. Any trademarks and company names, photos, designs, Store map, product descriptions and other elements are protected by copyright and may not be copied or in any way used for one’s own purposes without consent.
  5. You can purchase the Goods in the Store only as a user, i.e. an individual making the purchase outside the scope of the commercial activity being carried out. We do not sell to entrepreneurs.

 

 II RULES FOR USING THE STORE AND FOR CONCLUSION OF A CONTRACT FOR THE SALE OF GOODS

  1. Familiarize yourself with the General Terms and Conditions, and before placing an order or creating an account in the Store, accept them. Without acceptance of General Terms and Conditions, you will not be able to acquire the Goods or use other services through the Store.

 

  1. The information you provide us in the process of placing an order must be true, current and accurate. Remember that we can refuse to fulfill the order in the event that the specified data is so inaccurate that it prevents the fulfillment of the order, in particular, it prevents the correct delivery of the shipment. Before we refuse to fulfill the order, we will try to contact you to establish the data in the volume that allows the fulfillment of the order.
  2. We make every effort to ensure that your use of the Store is efficient and safe. We operate according to the applicable safety standards in this area.
  3. You may not take actions that may endanger the security of the Store, the security of your data and the data of other customers, or the security of the purchases made.
  4. When using the Store, you are obliged to comply with the following rules:

a) you cannot in any way interfere with the System environment of the Store, in particular, by introducing into it malicious (malicious) software or by taking other actions, the purpose of which is illegal interference in the Store;

b) you are obliged to use the Store according to its purpose, described in the General Terms and Conditions – using the functions of the Store in any volume other than that defined in the General Terms and Conditions is prohibited;

c) you may not use the Store in a way that may disrupt its functioning or cause inconvenience to other users or Store associates, in particular, you may not send advertising or other information of such a nature to the addresses available on the Store pages ;

d) you have no right to use the content, descriptions, photos or other graphic elements of the Store for your own use or for the use of other entities. Remember that any elements of the Store of this type are protected by copyright of the Company and may not be used without its consent.

6. For some brand items, we have introduced limits on the number of products of the model color that you can purchase in one order. You will be informed about this when you add the maximum number of items of a given model color to your cart.

 

III CONCLUSION OF AN AGREEMENT FOR THE SALE OF GOODS

  1. In the Store, you can purchase the Goods and use the services provided according to the rules described in these General Terms and Conditions.
  2. Orders in the Store can be placed 24 hours a day, however, orders placed on weekends (Saturdays, Sundays and holidays) will be processed on the next business day.
  3. You can order after creating a store account and logging in.
  4. We will ask you to provide the data necessary to fulfill the submitted orders. We will note all required data on the purchase form as required. Without specifying the required data, we will not be able to fulfill your order and issue an invoice.
  5. To submit an order, you will need to do the following:

a) after selecting the Goods, add them to the “Cart” by selecting the appropriate size, quantity of Goods, their color, and then go to the “Cart” and follow the further instructions on the Store page,

b) you have the possibility to change the contents of your “Cart” by deleting the Goods or adding new Goods, as well as to change the specified data until you click the “Buy and pay” button

c) clicking the “Buy and Pay” button means that you have made us an offer to purchase the Goods selected by you under the conditions described in the Rules, and if you choose the Google Pay/Apple Pay payment method, payment is required to send the offer.

6. After sending your order, you will receive an electronic message containing the main information, including: quantity of ordered Goods, their price and delivery value, the selected form of delivery and payment, the estimated time of order execution, your data and data of The store. This message will also contain information on how to file a complaint and the rules for withdrawing from the sales contract. Remember that this message is only a confirmation that the Store has received your order.

7. After we receive your order, we will inform you about its delivery for inspection in the warehouse, and after the inspection of the order, we will send the next electronic message in which we will confirm the execution of the order submitted by you (“Confirmation of order and execution”) or we will refuse to accept your offer to purchase the Goods from the Store and will indicate the reasons for refusal.

8. The electronic message under point 7 above (“Confirmation of order and execution”) means that a contract has been concluded for the sale of the Goods selected by you according to the rules described in these General Terms and Conditions.

9. Remember that before you receive the message under point 7 (“Confirmation of order and execution”), you can cancel your order at any time – it is enough to contact the Customer Service Department. If you decide to cancel the placed order, we will in any case send you a message confirming the cancellation of the order.

10. If you choose to pay online, your order will be canceled if:

a) the contact details are so inaccurate that it prevents delivery or contacting you to confirm the details,

b) Your payment for the order will not be made within the period specified by the Store here: https://answear.bg/a/metod-na-plashtane.

  1. With the submitted orders, we issue an electronic nominal tax invoice for the purchased Goods. You will receive such an invoice at the email address specified when placing the order. By accepting these General Terms and Conditions, you accept sending the electronic tax invoice to the e-mail address you specified.

 

IV DELIVERY AND ACCEPTANCE OF GOODS

  1. We deliver the goods purchased in the Store to the address specified by you in the order on the territory of Bulgaria.
  2. The approximate time of delivery of the Goods by courier is 3 working days from the day following the publication of the shipment. The delivery of your order may be delayed during periods of increased quantity of purchases in the Store, e.g. during holiday periods, however, we make every effort to have your purchases reach you no later than 15 business days after you receive the Order Fulfillment and Dispatch Confirmation. The maximum term for order fulfillment cannot exceed 30 days. If you choose to pay online, we may delay the fulfillment of your order until we have posted the price paid for the Goods.
  3. We will deliver the Goods to you as follows:

a) by courier service at the address specified by you

V PRICES AND PAYMENT METHODS

  1. The prices of the Goods in the Store are indicated in euros. The indicated prices include VAT.
  2. The current payment methods accepted in the Store are presented in the Payment Methods section and in the purchase process at the stage of selecting the payment method.
  3. If you choose Online payment, the funds should be credited to your account within the time frame. Otherwise, the order will be cancelled. You can, of course, re-order by choosing another payment method or making an online payment in time.
  4. Remember that we can change the prices of the Goods in the Store, change the assortment, introduce promotions or other discounts for products, but such changes will not violate the already concluded sales contracts or the rights of the Customers using the given promotion.

 

VI COMPLAINTS ON THE GOODS

  1. The Store sells exclusively new ones. The store is responsible for non-conformity of the Goods to the contract, existing at the time of delivery of the Goods and discovered within two years from that moment, according to the regulations in force in this area.
  2. If you believe that the Goods purchased by you do not comply with the contract, you may file a complaint in accordance with the relevant provisions of the law and the provisions contained in the General Terms and Conditions.
  3. You can submit the complaint in the following way:
  4. a) send us the advertised Goods with a written description of the defect – you can use the complaint form provided by us, downloaded from the Store page, but this is not necessary,
  5. b) send the complaint by registered letter or other form of delivery to the address:

 

9

  1. c) you will receive from us information on how to deal with your complaint within 14 days after we receive the Goods advertised by you.
  2. Pursuant to the relevant provisions of the law, in the event that the Goods were purchased by you by December 31, 2021 inclusive, by submitting the claim, you acquire the right, in particular:
  3. a) request a price reduction (specifying the amount) or withdraw from the contract if the defect is material – in which case we can immediately and without undue inconvenience to you replace the advertised Product with a new one or remove the defect and in such a way as to settle your claim,

or

b) to request replacement of the Product with a defect-free one or removal of the defect – in which case we can immediately and without undue inconvenience to you replace the defective Product with a new one (upon request for replacement with a new one) or repair the Product (upon request for repair).

Pursuant to the relevant provisions of the law, in the event that the Goods were purchased by you on or after January 1, 2022, by submitting the claim you acquire the right, in particular:

a) want the Goods to be brought into conformity with the contract by replacement or repair.

If the way you have chosen to bring the Goods into compliance with the contract (replacement/repair) is impossible or requires us to incur excessive costs, we can replace the Goods – instead of the repair you requested or repair the Goods – instead of the one you requested replacement.

If both repair and replacement are impossible or would require us to incur excessive costs, we may refuse to bring the Goods into conformity with the contract in the manner chosen by you, i.e. by repairing or repairing. Then you have the right to withdraw from the contract or to reduce the price.

b) submit an application for a price reduction (indicating up to what amount) or withdraw from the contract if:

we have not repaired or replaced the Goods or, where applicable, have not repaired or replaced in accordance with the provisions or refused to repair or replace because they were impossible or would require excessive expense;

non-conformity of the Goods with the contract continues despite us having attempted to bring the Goods into conformity with the contract (by replacement or repair);

non-conformity of the Goods with the contract is so significant as to justify an immediate price reduction or withdrawal from the contract without prior request for repair or replacement of the Goods;

we have stated that we will not bring the Goods into conformity with the contract (by replacement or repair) within a reasonable time or without serious inconvenience to you or this clearly arises from the circumstances;

You do not have the right to withdraw from the contract if the non-conformity of the contract is not material.

  1. If the complaint is disregarded, we will return the Goods to you together with an opinion on the groundlessness of the complaint.
  2. When accepting the shipment, pay attention to whether it is not damaged. If you find damage to the shipment, ask the carrier or the person issuing the Goods to you at the receiving point to draw up a report on the damage to the shipment.
  3. Out-of-court dispute resolution methods:

a) If you purchase the Goods as a consumer, you have the right to take advantage of the out-of-court way of handling disputes and seeking claims in the form of an interactive platform ODR (Online Dispute Resolution), according to Regulation (EU) No. 524/2013 of the European Parliament and of The Council of 21 May 2013 regarding online resolution of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, hereinafter “Regulation on Consumer Dispute Resolution”.

b) The ODR platform is an interactive tool provided to users by the European Union through which you can file a complaint. Below is a link to the ODR platform: ec.europa.eu/consumers/odr.

c) The ODR platform is an interactive tool provided to users by the European Union through which you can file a complaint. Below is a link to the ODR platform: ec.europa.eu/consumers/odr.

According to Article 1 of the ODR Regulation for consumers, the purpose of establishing an ODR platform is to provide consumers with a tool facilitating independent, impartial, transparent, efficient, fast and fair out-of-court online resolution of disputes between consumers and entrepreneurs on the territory of the European Union.

c) Our contact address for the Customer is:

VII RETURN OF GOODS – WITHDRAWAL OF THE SALE CONTRACT

  1. If you acquire the Goods as a consumer, you have the right to withdraw from the concluded sales contract without stating the reasons, according to the rules set out below. You do not have the right to withdraw from the contract concluded at a distance regarding contracts:
  2. for the sale of sealed goods which are not suitable for return for health or hygiene reasons and whose packaging has been opened after delivery;
  3. for the sale of sealed sound recordings or sealed video recordings, or sealed computer software, the packaging of which has been opened after delivery;
  4. for the sale of newspapers, periodicals or magazines with the exception of subscription contracts.
  5. You can cancel the contract for the sale of the Goods in the Store within 30 days after receiving the Goods.
  6. You can exercise your right of withdrawal from the contract in the following way:

a) inform us of your decision to withdraw from the contract by e-mail at: or in writing at the address of the Store;

b) you can for this purpose use the cancellation form that we provide on the pages of the Store, however, this is not mandatory – it is enough for us to receive an express notification from you that you have decided to cancel a contract for the sale of the specified Goods;

c) if you submit a form for withdrawal from the contract of sale at the e-mail address of the Store, we will confirm to you immediately that we have received it in a reply sent to your e-mail address;

d) the period for opting out of the contract will be met if, before its expiry, you send the letter by post or send us an electronic message with an application for opting out;

e) send back to us the Goods to which the withdrawal from the contract relates to:

  1. If you withdraw from the contract for the sale of Goods:

a) you will be obliged to cover the costs of sending the Goods to which the refusal relates to us,

b) we will return the funds received by you immediately, but no later than 14 days after we receive your declaration of refusal. We will also refund your delivery and remittance charges if you are returning all Goods purchased within the same order. We may delay refunding your payments until we receive the returned Goods from you or until you send us a shipping document for those Goods, whichever is earlier.

c) we will refund you using the same method you used for payment, unless you agree to a refund using other means – in any case, you will not incur any additional costs related to the refund of the amounts paid,

  1. However, remember that according to the law, you are responsible for a reduction in the value of the returned Goods, arising from using them in a way other than what is necessary to establish the nature, properties and functions of the purchased Goods.

 

  1. If the value of the Goods purchased by you exceeds the free return threshold (taking into account the applied discounts and promotions), you can use the free return option upon cancellation of the contract. How to use the free return option and the free return threshold are described on the “Returns” page: https://answear.bg/l/online-vrashtane
  2. You do not have to use the free return option – you can cancel the contract for the sale of Goods within 30 days of receiving them and return the Goods at your own expense.

VIII INFORMATION REGARDING SERVICES PROVIDED ELECTRONICLY

  1. Through the Store, it provides the following services electronically for the benefit of Customers:

a) creation of an opportunity to conclude contracts for the online sale of the Goods in the Store, according to General Terms and Conditions,

b) creating the possibility to establish the customer account in the Store and to use its functions, according to the rules described in point IX below,

c) viewing the contents of the Store pages.

You have the right to withdraw from the concluded contracts for the sale of the Goods in the Store according to the rules determined by the relevant provisions of the law and by the General Terms and Conditions.

  1. With the service of maintaining the account in the Store – you have the right to refuse them within 30 days after the establishment of the account. However, you also have the right at any time to ask us to stop maintaining your account on the Store. You can exercise both rights by sending us information about your decision in electronic correspondence sent to:

 

IX FINAL

  1. Before concluding a contract for the sale of products in the Store, you should familiarize yourself with the General Terms and Conditions and accept its content. With each order, we give you the opportunity to read the General Terms and Conditions. We will notify you of changes to the General Terms and Conditions by email if you have an account in the Store. In the event that you do not accept the planned changes, you can at any time request the removal of your account in the Store.
  2. Bulgarian legislation applies to the sale of products in the Store. The contract is concluded in Bulgarian.
  3. The relevant provisions of the Bulgarian legislation apply to the issues not regulated in the General Terms and Conditions.
  4. We can change the General Terms and Conditions in cases such as:

a) change of the provisions of the law or their interpretation by the relevant authorities or as a result of court rulings, as well as explanations, interpretations or recommendations issued by the relevant state authorities, if this is relevant to the provisions of the General Terms and Conditions,

b) changing the way of providing the services included in the General Terms and Conditions, which may be caused by technical and technological reasons, safety considerations, the need to rationalize the operation of the Store or increase the quality of the services we provide,

c) changing the volume or the way of providing the services based on the General Terms and Conditions by introducing new functions or services, modification or cancellation of the previous functionsor services,

d) change payment or shipping methods,

e) need to introduce editorial changes.

  1. The changes in the General Terms and Conditions apply to contracts for the sale of the Goods in the Store concluded after the changes come into force.